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<!--To view this file, download free mind mapping software Freeplane from http://freeplane.sourceforge.net -->
<node TEXT="Slechte beschikbaarheid" ID="ID_4927207" CREATED="1285610664692" MODIFIED="1287263920100" COLOR="#000000" VGAP="0">
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<node TEXT="Aanleiding" POSITION="right" ID="ID_1700431602" CREATED="1285610675962" MODIFIED="1287264029033" COLOR="#0033ff" HGAP="-328" VSHIFT="93">
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<node TEXT="klachten directeur en klanten" ID="ID_1500309852" CREATED="1285613320609" MODIFIED="1285613332107" COLOR="#000000">
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<node TEXT="sfeer afdeling, wrevel" ID="ID_22551584" CREATED="1285613340148" MODIFIED="1285613421316" COLOR="#000000">
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<node TEXT="Doel" POSITION="right" ID="ID_1739162932" CREATED="1285656650769" MODIFIED="1287264017519" COLOR="#0033ff" HGAP="-83" VSHIFT="39">
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<node TEXT="er samen uitkomen" ID="ID_1823535229" CREATED="1285656841994" MODIFIED="1285656898529" COLOR="#000000">
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<node TEXT="Subonderwerpen" POSITION="right" ID="ID_982123468" CREATED="1285656678747" MODIFIED="1287264006078" COLOR="#0033ff" HGAP="17" VSHIFT="31">
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<node TEXT="Oorzaken" ID="ID_213066152" CREATED="1285610870058" MODIFIED="1287261662649" COLOR="#000000" HGAP="32" VSHIFT="-25">
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<node TEXT="geen leiding" ID="ID_228255780" CREATED="1285613439997" MODIFIED="1285656694192" COLOR="#990000">
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<node TEXT="geen duidelijke afspraken werktijden" ID="ID_1547164917" CREATED="1285613453217" MODIFIED="1285656694192" COLOR="#990000">
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<node TEXT="gemakzucht" ID="ID_239297977" CREATED="1285613470900" MODIFIED="1285656694192" COLOR="#990000">
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<node TEXT="onwetendheid" ID="ID_1886576340" CREATED="1285613479659" MODIFIED="1285656694192" COLOR="#990000">
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<node TEXT="Gevolgen" ID="ID_1958852713" CREATED="1285611078787" MODIFIED="1287261676720" COLOR="#000000" HGAP="34" VSHIFT="-1">
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<node TEXT="irritaties collega&apos;s" ID="ID_192563105" CREATED="1285613516094" MODIFIED="1285656698389" COLOR="#990000">
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<node TEXT="laatste kwartaal minder omzet" ID="ID_465274936" CREATED="1285613528206" MODIFIED="1285656698389" COLOR="#990000">
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<node TEXT="klantverlies" ID="ID_1386987199" CREATED="1285613542332" MODIFIED="1285656698404" COLOR="#990000">
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<node TEXT="continuiteit in gevaar" ID="ID_1316729828" CREATED="1285613549126" MODIFIED="1285656698404" COLOR="#990000">
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<node TEXT="Oplossingen" ID="ID_355620694" CREATED="1285613568212" MODIFIED="1287261603072" COLOR="#000000" HGAP="33" VSHIFT="19">
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<node TEXT="elektronische agenda" ID="ID_467726705" CREATED="1285613576973" MODIFIED="1285656702663" COLOR="#990000">
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<node TEXT="houding medewerkers" ID="ID_404494279" CREATED="1285613603001" MODIFIED="1285656702663" COLOR="#990000">
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<node TEXT="telefoon doorschakelen" ID="ID_629622889" CREATED="1285613613117" MODIFIED="1285656702663" COLOR="#990000">
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<node TEXT="vaste werktijden" ID="ID_103151147" CREATED="1285613632500" MODIFIED="1285656702663" COLOR="#990000">
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<node TEXT="Afronding/acties" POSITION="right" ID="ID_1218762680" CREATED="1285610911016" MODIFIED="1287264011994" COLOR="#0033ff" VSHIFT="141">
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<node TEXT="iedereen houdt zich aan werktijden" ID="ID_1975601158" CREATED="1285613652710" MODIFIED="1285613667749" COLOR="#000000">
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<node TEXT="telefoon doorschakelen naar receptie" ID="ID_1940405018" CREATED="1285613668349" MODIFIED="1285613681392" COLOR="#000000">
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<node TEXT="invoering elektronische agenda v.v. &#xa;bespreken met directeur (Doris)" ID="ID_1917215817" CREATED="1285613687342" MODIFIED="1285613805810" COLOR="#000000">
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<node TEXT="Uitwerking" POSITION="right" ID="ID_1338756855" CREATED="1285613978805" MODIFIED="1287263969434" COLOR="#0033ff" HGAP="-210" VSHIFT="-309" LINK="http://www.taaltek.nl/mindmappen_okt_2008.pdf">
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